What makes us a team of professionals at the Benjamin Eye Institute? Aside from the latest equipment, we also have a very warm and friendly atmosphere in our practice. We treat every colleague and every patient as a part of the family here!
Today, I’d like to touch on a topic far from the realm of science.
I don’t like to brag, but I often hear from patients, “Doctor, your employees always smiling, warm-hearted, and at the same time very knowledgeable. What’s the secret?”
I answer that even the most pristine office, without the right people, is just a pile of metal. The basis of a successful practice isn’t the newest laser technology or diagnostic systems, which cost hundreds of thousands of dollars. It isn’t the microscopes or smart machines. Furthermore, not even a good doctor is enough. Our people and our team are an extension of our families; this is what it comes down to. On my team, the average level of experience is 6 years, but there are some who have been with us for 20. And although some younger staff members leave to move on in their careers, a strong backbone remains.
On Sunday night, you always overhear, “Oh my gosh, the weekend is almost over…. Another Monday is on its way”. I do everything to make sure that our people do not feel this way. They know there are kind, friendly coworkers waiting for them every Monday, and many interesting things to do.
But what is the secret, in less general terms? The tone is set from above. And what makes a team of professionals? It isn’t just people that are well put-together, with “BEI” written next to their name. Patients notice that the equipment is always cleansed with alcohol, our hands are always washed, and the employees are always friendly. Where do we find people like this? The secret is simple and everyone knows it. Or maybe almost everyone and they pretend to forget.
In order for people to love their work and happily show up every Monday, you have to give them the possibility of growth. This includes the chance to build upon their skills and get paid well for doing it. But even that isn’t enough. It’s necessary to create a standard for working conditions.
Many of our female employees have families and children. We try to organize everything so that they have enough time to spend with their parents (whom they may take care of), and their children, who from time to time need to have some fun. To keep things going smoothly, workers need to feel confident and calm.
That’s why, when you come into our office, you sometimes don’t see the person that you’re used to. In addition to good pay, we have other benefits, as well. We are one of the few practices in the city that provide our employees with medical insurance.
If someone at work worries about their own health how can they possibly concern themselves with the well-being of our patients? Therefore, we have a pension plan, as well, into which we actively invest money.
No, there is more. Twice a year, our people go to conferences and interact with colleagues. Everyone has their own level – doctors with doctors, tech staff with other tech staff. They listen to lectures from experts and learn from experience. All this requires investment. Sometimes, employees are offered jobs with other offices, but they stay here. Why? I’d venture to say it’s because they feel good here.
But now let’s think of something else. Why do we do it? In order for us to have all our ducks in a row, it’s not just about the smartest and most accurate machines. It also has to do with psychology. When a person goes to the doctor, they’re already nervous. So if they see a kind face and feel well taken care of, it becomes easier. Our employees aren’t worried about their health or how to pay their bills. Therefore, they’re thinking about your problems and not their own.
Everything I described is done just for you – the patient. But I don’t want to paint a perfectly idyllic picture. There are times when someone says, “It’s so expensive… they must have crystal chandeliers in there”.
Our unique laser room with microclimate, glasses from the best companies in the world, the knowledge, skills, fantastic technology, and relationships – this is a huge investment. We don’t have chandeliers or empire-style furniture, but there is a thoughtful allocation of resources. Just remember that you only have one set of eyes. They are invaluable and deserve the best care possible.
The secret is that we are focused on the patient and not on ourselves. Everyone wins, though. Come see us, and we will always help in any way that we can, and we are capable of so many things.
( from Interview with Arthur Benjamin by Vadim Avrukin)
Well, we continue our question-answer column with Dr. Arthur Benjamin about high-science and pseudoscientific myths in the treatment of stye. By the way, what is stye, and how dangerous could be a quick kiss on the infected eyelid. Read on!
Can you please articulate what constitutes good medical treatment? It requires an entire infrastructure, consisting of reliable staff of experienced and well trained workers, as well as, having accessible office with proper diagnostic equipment, which will allow to diagnose various medical conditions. Last but not least, is having a well-educated, experienced Doctor, who loves what he does and he is always in the process of self-improvement.
We’re thrilled to share this Fairmont Post feature on Dr. Arthur Benjamin, highlighting his expertise in LASIK, cataract surgery, and advanced vision correction. At Benjamin Eye Institute, our commitment to precision, innovation, and personalized care makes us a trusted destination for world-class eye treatment.
At Benjamin Eye Institute, your vision is our priority. From the moment you walk through our doors, you’ll experience a warm, welcoming environment designed to make you feel comfortable and confident in your care.
We’re delighted to welcome Dr. Tamar Kaloustian to our Benjamin Eye Institute family! Dr. Tamar brings a unique blend of expertise, warmth, and dedication to patient care, making her a wonderful addition to our team.
At Benjamin Eye Institute, we believe in providing more than just eye care—we deliver life-changing experiences. Our mission is to blend expert medical treatment with personalized care, ensuring that every patient feels valued and receives the best results possible. From advanced diagnostic tools to cutting-edge surgery techniques, our clinic is designed to offer world-class eye care for every individual. But don’t take our word for it! Hear directly from our patients who have experienced firsthand what makes our practice stand out.
Interview with Dr. Arthur Benjamin: My journey into ophthalmology began with a fascination for how the eye works and the profound impact vision has on our daily lives. The opportunity to help restore and improve vision for my patients has been incredibly rewarding. Over the years, I’ve seen the field evolve with new technologies and treatments, and it’s been exciting to be at the forefront of these advancements. I spare no expense, time, or effort to stay relevant in the field, constantly investing in new surgical techniques, materials, and equipment. It’s not just about my own training; my entire staff, from technicians to surgical coordinators and front desk personnel, undergo continuous training to ensure we provide the best care possible.
Explore genuine patient testimonials that highlight the exceptional care at Benjamin Eye Institute. From state-of-the-art technology to personalized treatments, find out why our clinic is highly recommended for comprehensive eye care.
